Syllabus Information |
Fall 2024
Jan 18, 2025 |
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| LOG 3183S - SCF: Customer Svs Ops (ES) |
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Associated Term:
Fall 2024
Learning Objectives: • Order management cycle and process • Effective customer service • Customer returns process and metrics • Customer relationship management • Service performance measurements • Key steps in the customer lifecycle Required Materials: Computer with speakers to access online content. Technical Requirements: Access to online course content and optional reading materials for 6 months from date of registration. |
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