Syllabus Information |
Fall 2024
Nov 12, 2024 |
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| ESL YPS3L - ESL: PS3 Serv Encounters (12) |
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Associated Term:
Fall 2024
Learning Objectives: Demonstrate clear pronunciation in a recorded customer-service dialogue Role-play a customer service phone call Role-play an in-person customer service encounter Model appropriate politeness and formality for different customer service scenarios Locate sources of help and information to solve personal problems and answer customer service-related questions Demonstrate confidence when speaking conversationally Compare and contrast appropriate behaviors for polite customer service interactions in different cultural contexts Required Materials: N/A Technical Requirements: N/A |
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