Detailed Course Information |
Fall 2024
Sep 19, 2024 |
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| LOG 3183S - SCF: Customer Svs Ops (ES) |
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Be more effective in your entry-level or supervisory roles in customer service and order management! This course, delivered in Spanish prepares learners for all aspects of customer service operations. Gain a solid understanding of the role of customer service within an organization’s overall supply chain. Discover the key elements of customer service, including the order management process, customer relationship management, management of challenging customers, effective customer communications, returns and reverse logistics, and performance metrics.
4.000 Continuing Education Units 40.000 Lecture hours Syllabus Available Grade Basis: Z Logistics Institute Division Professional Education Department Course Attributes: Dist Ops Analys & Dsgn, Supply Chain Mgt, Supply & Demand Planning, Supply Chn Project Mgt, Supply Chain Fundamentals, Procurement&Sply Mgt Ldship, PE GT Account Creation Needed, PE EBS Funds, PE IDMgt Account Activat Email, PE-LI Online | Asynchronous |
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