Detailed Course Information |
Fall 2024
Jan 18, 2025 |
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| LOG 3500P - LEAP-Customer Serv Ops |
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This course prepares students in the basics of customer service operations and the role of customer service within an organization’s overall supply chain. The course includes presentations of the key elements of customer service including: the order management process, customer relationship management, management of challenging customers, effective customer communications, returns and reverse logistics, and performance metrics.
4.300 Continuing Education Units 43.000 Lecture hours Syllabus Available Grade Basis: Z Logistics Institute Division Professional Education Department Course Attributes: Supply Chain Fundamentals, PE GT Need Account Creation, PE IDMgt Account Activat Email, PE-LI Online | Asynchronous |
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